Jeremy Martinez

Senior Site Reliability Engineer · Incident Commander & Responder

• ▹Architect and operate highly available cloud platforms across AWS, Azure, and GCP supporting multiple client production environments.
• ▹Serve as senior Incident Commander for customer and platform incidents — triage, mitigation, escalation, and post-incident remediation.
• ▹Improved observability through custom alerting pipelines and real-time telemetry integration.
• ▹Reduced cloud spend through reserved instances, autoscaling optimization, and rightsizing.
• ▹Automated infrastructure lifecycle with Terraform, CloudFormation, and Ansible — cutting deployment lead time and operational risk.
• ▹Reduced manual operational intervention by 30% through automation, self-healing workflows, and standardization.
• ▹Lead disaster recovery strategy: backup validation, failover testing, and incident response playbooks.
• ▹Developing agentic AI automation pipelines for system administration and self-healing remediation across Hyper-V, AWS, and Azure.
• ▹Mentor engineers on reliability engineering, automation practices, and production ownership.

Senior Site Reliability Engineer / Incident Commander

• ▹Served as Incident Commander for enterprise production incidents, coordinating engineering, operations, and executive stakeholders during major outages.
• ▹Owned Rootly configuration and operational workflows for incident lifecycle management.
• ▹Implemented standardized incident response processes improving consistency and MTTR.
• ▹Delivered weekly reliability metrics and incident analytics to executive leadership.
• ▹Built runbooks, playbooks, and incident simulation exercises to improve organizational readiness.
• ▹Led blameless postmortems and translated incident insights into durable corrective actions.

Production Unix Systems Engineer / MTS / Incident Responder

• ▹Recognized with a Critical Talent Bonus for high-impact contributions to incident management and operational automation.
• ▹Senior Incident Responder and escalation owner for large-scale production incidents impacting global e-commerce platforms.
• ▹Designed automation eliminating 90% of manual operational toil for a 12-person team.
• ▹Maintained uptime SLA of 99.997% across critical services.
• ▹Supported availability of a 10,000+ node Hadoop cluster.
• ▹Administered Veritas VCS clusters supporting high-availability Oracle environments.

Systems Engineer

• ▹Designed and operated high-traffic streaming platforms supporting national broadcast distribution.
• ▹Deployed MongoDB, Redis, Nginx, Node.js, VMware, and Xen environments.
• ▹Implemented clustered MySQL architectures and high-availability outbound e-mail systems.

Earlier Career (Condensed)

• ▹Built and operated high-traffic Linux server farms and web hosting platforms.
• ▹Designed secure streaming systems, PCI-compliant infrastructure, and hardened production environments.
• ▹Led migrations, performance tuning, vulnerability remediation, and infrastructure modernization.

Communications Center Operator

• ▹Operated secure telecommunications systems within classified environments (TS/SCI).
• ▹Maintained satellite and fiber communication systems and cryptographic equipment.
• ▹Awarded multiple Army Achievement Medals and leadership honors.