Jeremy Martinez

Senior Site Reliability Engineer, Incident Commander

• Incident Commander for customer and platform incidents across a multi-client AWS, Azure, and GCP estate spanning consumer, healthcare and public-sector workloads. Triage, mitigation, stakeholder escalation, and post-incident remediation end to end.
• Cut manual operational intervention 30% with self-healing workflows, custom alerting pipelines, real-time telemetry, and infrastructure lifecycle automation in Terraform, CloudFormation, and Ansible.
• Reduced cloud spend through reserved-instance strategy, autoscaling tuning, rightsizing, and provisioning changes across three clouds.
• Bringing LLM-assisted remediation to recurring system-administration incidents across Hyper-V, AWS, and Azure. The bounded-action and human-approval patterns proven on my own regulated fleet.
• Own disaster recovery (backup validation, failover testing, and response playbooks) and converted undocumented tribal knowledge into standard SOPs and runbooks.
• Engineered automated patch and upgrade workflows across cloud and on-premises fleets, eliminating manual patching; mentor engineers on reliability practice and production ownership.

Senior Site Reliability Engineer, Incident Commander

• Incident Commander for enterprise production incidents at a public consumer-lending platform. Ran the bridge, assigned roles, drove mitigation, and owned executive stakeholder communication through major outages on a 24x7 rotation.
• Owned Rootly end to end (configuration, incident lifecycle workflows, escalation automation) and standardized severity definitions and response process across the organization, driving adoption with engineering teams that did not report to me, which is the only kind of authority an Incident Commander has.
• Led blameless postmortems and formal root cause analyses, converting findings into durable corrective actions rather than one-off fixes.
• Delivered weekly reliability metrics and incident analytics to executive leadership.
• Designed and ran incident simulation exercises and gamedays, and maintained the runbook and playbook library the on-call organization responded from.

Production Unix Systems Engineer / MTS / Incident Responder

• Held a 99.997% uptime SLA across critical services as senior Incident Responder and escalation owner for large-scale production incidents on a global e-commerce platform processing tens of thousands of dollars per second at peak.
• Designed automation that took 90% of the manual operational toil off a 12-person team. Recognized with a Critical Talent Bonus for incident management and automation impact.
• Led real-time triage, coordination, mitigation, and root cause analysis spanning infrastructure, application, database, and network domains.
• Built automated monitoring, alerting, and self-healing workflows that resolved disk, CPU, service, and capacity failures before they paged.
• Operated large-scale Unix infrastructure (RHEL, CentOS, Solaris, Ubuntu), Veritas VCS clusters fronting high-availability Oracle, Akamai CDN integrations, and a 10,000+ node Hadoop cluster.

Systems Engineer

• Built and ran the network operations center: twelve operators on 24x7 monitoring and first response. Owned shift scheduling, coverage, technical direction, and the training that brought new operators up to the standard.
• Designed and operated high-traffic streaming platforms supporting national broadcast distribution.
• Built and operated clustered outbound mail infrastructure at scale: SMTP server clusters, sender authentication with SPF and domain keys, IP rotation and domain management for deliverability and sender reputation.
• Built and scaled infrastructure for social and e-commerce platforms on MongoDB, Redis, Nginx, Node.js, VMware, and Xen, with clustered MySQL.
• Led web application security assessments and incident response.

Systems / Network Engineering (condensed)

• Built and operated high-traffic Linux server farms, web hosting platforms, and secure streaming systems, including PCI-compliant and hardened production environments.
• Administered enterprise Unix, load balancers, and automation frameworks; led migrations, performance tuning, and vulnerability remediation.

Communications Center Operator

• Operated secure telecommunications, satellite and fiber systems, and cryptographic equipment in TS/SCI environments; multiple Army Achievement Medals.